Dear Families,
Yearbooks are a tradition for schools throughout the US and Canada. At Lifetouch, we are humbled to be a part of providing that tradition. We know how important yearbooks are - especially in times like these.
We want to take a moment to acknowledge this year’s delayed yearbook delivery is not what you, as our customers expect, nor deserve, from Lifetouch.
We want you to be aware that our primary yearbook production facilities are located in some of the states that are being hardest hit by the pandemic. We have prioritized the safety of our employees; and we are following all state and local health guidelines to create a safe working environment. Social distancing requirements mean that there are fewer people available to work at any given time. These changes have impacted our production schedule in meaningful ways.
We realize this has created a lot of frustration since we are currently unable to provide an estimated delivery time frame for your school’s yearbook. Please know our teams are doing everything possible to get your yearbook to you. Shipping is monitored daily. As soon as your yearbook ships, your school will receive tracking information so they can arrange to distribute the yearbooks to the students and families in a manner that is best suited for everyone’s safety.
As we navigate COVID-19, our intent is to provide you with a yearbook that your student will treasure for a lifetime. We thank you for your patience and understanding as we navigate this unprecedented time together.
Sincerely,
Lifetouch
Yearbooks are a tradition for schools throughout the US and Canada. At Lifetouch, we are humbled to be a part of providing that tradition. We know how important yearbooks are - especially in times like these.
We want to take a moment to acknowledge this year’s delayed yearbook delivery is not what you, as our customers expect, nor deserve, from Lifetouch.
We want you to be aware that our primary yearbook production facilities are located in some of the states that are being hardest hit by the pandemic. We have prioritized the safety of our employees; and we are following all state and local health guidelines to create a safe working environment. Social distancing requirements mean that there are fewer people available to work at any given time. These changes have impacted our production schedule in meaningful ways.
We realize this has created a lot of frustration since we are currently unable to provide an estimated delivery time frame for your school’s yearbook. Please know our teams are doing everything possible to get your yearbook to you. Shipping is monitored daily. As soon as your yearbook ships, your school will receive tracking information so they can arrange to distribute the yearbooks to the students and families in a manner that is best suited for everyone’s safety.
As we navigate COVID-19, our intent is to provide you with a yearbook that your student will treasure for a lifetime. We thank you for your patience and understanding as we navigate this unprecedented time together.
Sincerely,
Lifetouch
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Queridas familias,
Los libros del año son una tradición para las escuelas de los Estados Unidos y Canadá. En Lifetouch, nos sentimos honrados de ser parte de brindar esa tradición.
Sabemos lo importantes que son los libros del año, especialmente en tiempos como estos. Queremos tomarnos un momento para reconocer que el retraso en la entrega del anuario de este año no es lo que usted, como nuestros clientes esperan, ni merecen, de Lifetouch.
Queremos que sepa que nuestras instalaciones principales de producción de anuarios se encuentran en algunos de los estados que están siendo más afectados por la pandemia. Hemos priorizado la seguridad de nuestros empleados; y seguimos todas las pautas de salud estatales y locales para crear un entorno de trabajo seguro. Los requisitos de distanciamiento social significan que hay menos personas disponibles para trabajar en un momento dado. Estos cambios han tenido un impacto significativo en nuestro programa de producción.
Nos damos cuenta de que esto ha creado mucha frustración ya que actualmente no podemos proporcionar un plazo de entrega estimado para el anuario de su escuela. Por favor sepa que nuestros equipos están haciendo todo lo posible para entregarle su anuario. El envío se controla a diario. Tan pronto como se envíe su anuario, su escuela recibirá información de seguimiento para que puedan organizar la distribución de los anuarios a los estudiantes y las familias de la manera que mejor se adapte a la seguridad de todos.
Mientras navegamos por COVID-19, nuestra intención es brindarle un anuario que su estudiante atesorará toda la vida. Le agradecemos su paciencia y comprensión mientras navegamos juntos en este tiempo sin precedentes.
Sinceramente,
Lifetouch